Food Order Errors
If you receive food that is different from your receipt, we sincerely apologize. Please call us as soon as you notice that there was an error in your order. We will refund your money or, if you prefer, offer you other options to make it right.
- For credit card payments, you will be refunded the sales price amount associated with the error and recharged for the replacement item.
- For cash payments, you will be given the option of having the item remade for you or receiving store credit for the amount of the food item made in error. In the same way, you will receive the difference of the balance back as a credit for the new item if it is less than the food you were charged for in error. In some cases, we may offer you a store credit.
Your new order will be a priority if you choose to replace it. In all cases, please have the un-eaten food available in the original container(s) for us to view and confirm the error.
Food Order Incomplete
On the rare occasion that you do not receive food that is on your receipt, we will make it up to you. Please call us as soon as you notice that any food items were not received in your order. We will prepare the missed food immediately or you may cancel it, in which case we will refund the amount to your credit card or we will refund you with a store credit. No cash refunds.
We cook our food fresh to order with only the finest and freshest ingredients. We take great care and pride in everything we make. Please call us immediately if you receive unsatisfactory food. We will need the food returned to us in the original container(s) so we may investigate and deal with the issue. We will prepare a new food order for you. If you do not wish to receive a new order, we may refund the amount to a credit card or we will refund you with a store credit only after we receive the food in the original container(s) and have confirmed the error to the discretion of the manager on duty.
We are sorry, but we cannot cancel, refund, or give store credit for an item after the order is prepared. If your delivery driver is unable to find or reach you upon arrival at your delivery address, they’ll try to contact you if no one answers the door – so it’s a good idea to keep your phone nearby when you’re expecting the food to arrive. If a delivery driver makes a reasonable effort to contact you after arriving at your requested location but is unable to contact you, you may not be eligible for a refund.
Sorry, we cannot provide a refund or cash value on any complimentary food.
As a private business, we reserve the right to deny or refuse service to any customer for any reason. If a customer abuses any of the Return & Refund Policy we, unfortunately, will not be able to conduct future business with the customer.